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Replacement & Refund Policy

By placing an order, You confirm that You have read, understood and accepted these following policies.

Replacement

We accept the replacement on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). There is no need to return the damaged or defective item. Full replacement can be applied if the parcel is not delivered within our promised delivery time frame.

Several types of goods are exempt from being replaced. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Note: Our policy may last 15 days from the arrival date especially fragile products. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.

Additional items that cannot be replaced:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your replacement, kindly fill in this claim form or email us with the following information:

  • Photo of the shipping label;
  • Photo and/or video of the damaged or defective item.

No Return

KiddyBros - we do not accept returns in any case. For defective or damaged products, please fill in this claim form or contact our support to arrange a refund or replacement. KiddyBros won’t be responsible if customers return packages on their own.

Refunds (if applicable)

You have 12 hours of the same day to cancel your order. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.

For products are on sale: Only apply partial refund. Original shipping fees are non-refundable as we shipped the item out.

If your refund request is approved, a credit will automatically be applied to your credit card or original method of payment. Kindly note that it can take 3 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (3-5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Cancel order

You can only cancel your order within 12 hours from purchasing time. Please be informed that a processing and transaction fee (10-15% of your total order value) will be applied for the cancellation.

Full refund only applies to switch orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.

Exchanges (if applicable)

If you need to exchange it for the same item, send us an email at [email protected]. If your exchange request is approved, we ask that you are responsible for all shipping & tracking costs for exchanges.